Delivery Information

Last Updated: January 1, 2024

At OZ Pets Direct, we strive to deliver your orders quickly and efficiently. Below are the details regarding our delivery process:

1. Delivery Timeframe We aim to process and dispatch your order within 1-2 business days. Once your order is dispatched, you can expect delivery within 3-5 business days, depending on your location within Australia.

2. Shipping Methods We partner with reliable courier services to ensure that your order reaches you safely and promptly. You will receive a tracking number via email once your order has been dispatched, allowing you to monitor its progress.

3. Delivery Charges Shipping costs are calculated at checkout based on the weight and dimensions of your order, as well as your delivery location. We occasionally offer promotions for free shipping on orders over a certain amount, so be sure to check for any current offers!

4. Delivery Locations We currently deliver to all locations within Australia. Unfortunately, we do not offer international shipping at this time.

5. Order Tracking Once your order has been dispatched, you will receive an email with a tracking number. You can use this number to track your shipment online through the courier's website.

6. Missed Deliveries If you are not available to receive your order at the time of delivery, the courier will typically leave a notice with instructions on how to arrange redelivery or pick up your parcel from a nearby location.

7. Damaged or Lost Items If your order arrives damaged or is lost during transit, please contact us within 48 hours of delivery or the expected delivery date. We will work with you and the courier service to resolve the issue as quickly as possible.

8. Changes to Delivery Information We may update our delivery policies from time to time to improve our service. Any changes will be reflected on this page.

Thank you for choosing OZ Pets Direct. We appreciate your business and are committed to providing you and your pets with the best service possible!