Returns Policy

Last Updated: January 1, 2024

At OZ Pets Direct, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a 30-day return policy.

1. Return Eligibility To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. Return Process To initiate a return, please contact our customer service team at [insert contact information]. We will provide you with instructions on how to return your item.

3. Refunds Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed to your original method of payment within a certain number of days.

4. Non-Returnable Items Certain items cannot be returned, such as perishable goods, personalized items, or items marked as non-returnable.

5. Shipping Costs You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

6. Changes to This Policy We may update this Returns Policy from time to time. Any changes will be posted on this page.